Not helped by the fact that people had agendas, and that episode pretty much states that you don't need a soul to feel remorse, nor will a soul stop you from doing evil, which sort of flips Angel's entire story inside out right there.

The Spike/Clem scene basically changes everything you know about Angel/Angelus. A lot of Angel fans online couldn't handle it and lashed out.

No, as one poster on the ATPOBTVS board once stated: "That episode managed to find a way to offend literally everybody." LOL!