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Nov. 23rd, 2024 09:02 pm1. Optimum doesn't make it easy for you to reduce your account with them. I had to work at it. My goal was to reduce my cable to Basic, and my Multi-Room DVR (don't know how that happened) to One Room DVR. Basically shaving approximately $100 monthly off the account.
It took three phone calls, and several attempts online - finally I decided to try the chat option. I went through the AI first, which is never helpful. Apparently the people creating the coding for AI have horrid communication skills? And finally was sent to actual representative - or at least I think it was one, it may have been a higher form of AI? It was hard to tell - the individual's communication skills were about on the same level.
At one point they asked me to tell them how my day was going while they worked on changing my account. I found that odd. Why? I think it probably was to keep the connection open and to ensure I was an actual person and not a hacker or AI myself.
Customer Support: It will take me a little while to change account. While I am doing that how was your day so far?
Me: okay. clear skies. Just watching the sunset now. While the wind brushes threw the trees. How was yours?
CS: You're lucky. I wish I could see the sun. It is cloudy here and no sun.
ME: It rained yesterday and we needed the rain. Now, it's sunny. Well, no, now it is dark, and a plane is going by, because the sun set. But we needed the rain due to brush fires.
Customer Support: Wow. You are good writer. you really have way with words. all the admires. I can't do that. you are lucky.
Me: thank you. I'm not that great a writer. I have worked hard at it.
Customer Support: No. you are really good. Are you a writer? If you don't mind me asking.
Me: Yes, I'm a professional writer. How long is this going to take?
Customer Support: You. are so good as a writer. So admiring. And just a bit longer.
This is just a facsimile of our conversation. I found it exceedingly odd. I still can't decide if I was talking to a real person or AI. It felt kind of like AI? I've dealt with customer support in the past prior to tech, and they don't ask you how your day is or what's going on. They just put you on hold until they finish fixing the problem.
2. In other news, the leak isn't a problem at the moment, and I watched them fix it this morning - or rather I watched them go up a pulley to the roof, patch the roof and side of the building, then go back down again. It stopped raining, so they could go do that.
I'll post a picture of it. But it will disappear quickly, for some reason the links to photos I post on FB don't last long. And I don't have another way to post photos - since DW doesn't allow uploading from my computer, and the other ways give me a headache. (I'm not techie folks, I may look techie but I'm not.)
I texted the photo to my brother - and he said, "Be grateful that you aren't on that death trap."
But I may wait until Monday before I use the light. I accidentally turned it on today, it did the weird flashing thing.
It took three phone calls, and several attempts online - finally I decided to try the chat option. I went through the AI first, which is never helpful. Apparently the people creating the coding for AI have horrid communication skills? And finally was sent to actual representative - or at least I think it was one, it may have been a higher form of AI? It was hard to tell - the individual's communication skills were about on the same level.
At one point they asked me to tell them how my day was going while they worked on changing my account. I found that odd. Why? I think it probably was to keep the connection open and to ensure I was an actual person and not a hacker or AI myself.
Customer Support: It will take me a little while to change account. While I am doing that how was your day so far?
Me: okay. clear skies. Just watching the sunset now. While the wind brushes threw the trees. How was yours?
CS: You're lucky. I wish I could see the sun. It is cloudy here and no sun.
ME: It rained yesterday and we needed the rain. Now, it's sunny. Well, no, now it is dark, and a plane is going by, because the sun set. But we needed the rain due to brush fires.
Customer Support: Wow. You are good writer. you really have way with words. all the admires. I can't do that. you are lucky.
Me: thank you. I'm not that great a writer. I have worked hard at it.
Customer Support: No. you are really good. Are you a writer? If you don't mind me asking.
Me: Yes, I'm a professional writer. How long is this going to take?
Customer Support: You. are so good as a writer. So admiring. And just a bit longer.
This is just a facsimile of our conversation. I found it exceedingly odd. I still can't decide if I was talking to a real person or AI. It felt kind of like AI? I've dealt with customer support in the past prior to tech, and they don't ask you how your day is or what's going on. They just put you on hold until they finish fixing the problem.
2. In other news, the leak isn't a problem at the moment, and I watched them fix it this morning - or rather I watched them go up a pulley to the roof, patch the roof and side of the building, then go back down again. It stopped raining, so they could go do that.
I'll post a picture of it. But it will disappear quickly, for some reason the links to photos I post on FB don't last long. And I don't have another way to post photos - since DW doesn't allow uploading from my computer, and the other ways give me a headache. (I'm not techie folks, I may look techie but I'm not.)
I texted the photo to my brother - and he said, "Be grateful that you aren't on that death trap."
But I may wait until Monday before I use the light. I accidentally turned it on today, it did the weird flashing thing.